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Connection to the Library

Login Problems

  Unable to match name to UH#
  Resource is restricted
  UH username not recognized

Using Papers (Mac)
Using Endnote (Win)
Connection Troubleshooting

  Page cannot be displayed
  Cookies & Firewalls

Locating Articles & Searching

Login problems

Unable to match name to UH number

Error message: Sorry, your UH Username (xxxxxxx) was correctly entered, but we were unable to match your UH Number (########) to a current UH Manoa Library

The lastname on file in your library account does not match the lastname on file with the UH Registration and ITS account systems. The two must match before you can use your UH Username to login. If you know your active library barcode number and the last name on file with the library you may login using that information. Otherwise you will need to update the name on file in your library account by going in person to a circulation desk at any UH system library (Hamilton, Sinclair, JABSOM for the Manoa campus) or submit an update request online []

Electronic resource is restricted

Error message: Sorry, this electronic resource is restricted to University of Hawaii at Manoa students, faculty, and staff to comply with licensing agreements. Your current affiliation is (XXX). If you have multiple affiliations, please login again and choose a current Manoa account. You can use any electronic resource from within the Library and there are many unrestricted (free access) resources available.

If you have just started classes at UH Manoa, or if you made a late payment for registration, or if you are registered only in a distance education or Outreach College class, your record may not have been added automatically to the library system. You will need to request a library account by going in person to a circulation desk at any UH system library (Hamilton, Sinclair, JABSOM for the Manoa campus) or submit an update request online []

UH username not recognized

Error message: The UH Username (xxxxxx) and Password you entered were not recognized. Please verify that you entered them correctly. You might want to try to login with your barcode and last name.

The error indicates the password you supplied with the UH username was not recognized as valid. Check to make sure you are able to access another UH service such as UH Gmail [] or UH User Account Management [] with the same name/password. If you cannot login to any UH service, you may check the status of your username by filling out an online form [] or by contacting the ITS Help Desk Telephone: Oahu - (808) 956-8883; Toll Free from Hawaii Neighbor Islands - (800) 558-2669; Email:

Troubleshooting Connection Problems

If you are trying to search an electronic database or journal from a computer workstation located outside of the Hamilton or Sinclair Library buildings, you must connect through a proxy server. To connect to the the library proxy server, use the E-Resources & Databases link on the main library page. After you have selected a resource from the Search Results page and clicked on the specific database or journal link you will be prompted to login.

Problems linking to a database or journal, browser does not respond as expected

To resolve the problem, try:
  • Clearing the cache, history and cookies from your browser
  • Verify that you are linking via the library's electronic resource search page, rather than using a previously bookmarked link.
  • Using a different browser (e.g. Opera from
  • Check that your browser accepts cookies from the library e-resource proxy server
  • Check Windows privacy settings (Win2000,Me,XP) to make sure they are not set to block all cookies
  • Check your Windows or third party firewall settings to make sure connections via ports 2048-7049 are permitted
If none of the above helps, see if the same problem occurd if you use a different computer located somewhere else. If you have the same problem on different PCs and with different resources, even after clearing files, changing settings and browser, please send more information via the Feedback Form

The page cannot be displayed

The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.

Login page redisplays

The appearance of being logged in and then being kicked back into the login page would suggest a cookie problem. Two cookies from the host are needed to access electronic resources. Once to logon and a second time to connect to the proxied session for the database or other e-resource.
To set Internet Explorer to accept cookies, follow these steps:
  1. Open IE
  2. Pull down the Tools menu, select Internet Options, click on the Privacy tab.
  3. Click on the Advanced button to set global options.
    IE Privacy - Advanced settings window
  4. Click the radio button for "Accept" first party Cookies and check the box next to "Always allow session cookies" or select "Prompt"
    IE Privacy - Advanced - Cookies settingsIE Privacy - Advanced - Cookies settings
  5. Alternatively, you can specify that all cookies from the domain "" are accepted
    IE Privacy - Sites setting

To test if you are getting the cookies required for the site set the IE privacy settings to prompt for all cookies. The sequence of URLs (using ABI/Inform as the example e-resource) and cookie requests should be as follows:
1. open IE
2. go to
3. prompt from IE to accept cookie from cookie name is PHPSESSID (accept)
4. click on ABI/INFORM Global (url on page is
5. prompt to go to a secure connection displays ( answer yes)
6. login with [username] and 8 digit UH number
7. prompt that connection is being redirected to unsecure connection displays (answer yes)
9. prompt from IE to accept cookie from cookie name is ezproxy (accept)
10. redirected to the proquest databases page (

Page cannot be found

This error message is caused by something, for example a firewall, denying traffic on port 2048-7048. The firewall may be software or hardware or both at either your computer, ISP or network level. Internet connections on TCP ports 2048-7049 need to be accepted from IP in order to connect to electronic resources from any location outside of Hamilton or Sinclair libraries. If you are using software such as "Norton Personal Firewall", "Black ICE", "Norton Internet Security" or "Zone Alarm" on your computer, or if you have a router which may have firewall settings, you will need to change the configuration to allow connections on the TCP ports used by the library proxy server.
The firewall included in Windows XP may be on by default. Follow these steps to disable the firewall:
1.Do one of the following:
  * In Category View, click Start, Control Panel, and then click Internet Connections.
  * In Classic View, click Start, Settings, and then click Control Panel.
2. Click Network Connections and then double-click the Network icon.
3. Click the Properties button and then click the Advanced tab.
4. Remove the checkmark from the box in Internet Connection Firewall.
   IE Firewall setting window
5. Some computers have multiple network connections such as one connection for a local area network and another connection for a wireless network. Disable the firewall for the network connection which you will be using to access the library electronic resources gateway.

Locating Articles & Searching Data

Use this option to locate database citations and/or full text of articles. This search function does not search within journals - it is designed to help you identify database(s) and/or electronic journal(s) and then connect to those resources. To search for subjects, keywords, authors or titles of articles you must connect to the electronic resource (e.g. EbscoHost or ScienceDirect) from the resource description screen. The title of the resource is the link.

Electronic journals in large collections like EbscoHost, JSTOR, LexisNexis, etc. are not currently categorized by subject within this search system. They cannot be found using the pull down "Browse by Subject" option. You may locate these e-journals by searching words in the title.

Depictions of the parts of the search page are provided below as examples ONLY.

For example
§To view a browse list of DATABASES & INDEXES ONLY (no individual journal or newspaper titles) UNCHECK all boxes EXCEPT the one labelled "index" then press "SEARCH".

§ Use the BROWSE BY TITLE option to view a list of ALL electronic resources - including indexes, databases, journals and newspapers - sorted alphabetically by title of the resource

§ Enter KNOWN TITLES to jump directly to the specific link. If you are not sure of the exact or complete name of a database, enter as much of the first word and select the EXACT PHRASE option.
§Enter KEYWORDS or PHRASES from a title, or in a particular subject area. To narrow your results - search for the words or phrases ONLY in the TITLES (unclick the box labelled "description").

NOTE: The "All Words" button performs a Boolean AND search. The "Any Words" button performs a Boolean OR search. You do not need to input AND or OR in the search box.

§ If you do not have a specific database or journal title in mind, use the subject selections to view a list of all electronic resources in a general topic area.
§To view databases which cover multiple subjects, choose the heading DATABASES & INDEXES (BHSD) - if you also know the first word or part of the first word in the name of a multi-subject database enter it in the search box.
§ To view a list of all resources in a particular subject area - choose a subject from the drop-down list then press "SEARCH". If you want to view only databases and indexes in a subject - select from the drop-down list and also UNCHECK all boxes EXCEPT the one labelled "index" then press "SEARCH".

§ To view databases, journals and newspapers (NOT individual articles) added within the last month, click the button labelled "4 weeks".

§ To view a list that contains ONLY DATABASES (no individual journal or newspaper titles) UNCHECK all boxes EXCEPT the one labelled "index".
§ To see a list of all resources that have no license restrictions UNCHECK all boxes EXCEPT the one labelled "Unrestricted"

§ You may select the number of titles listed on the search results screen by selecting one of the four options (10, 20, 50, or 100 records)

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