Desktop Network Services(DNS)

Policies and Procedures

• Micro Support Policy 1992
• Network Connection Request
• DNS Response Procedures
• Equipment Request Procedure - 1992
• Requesting Assistance
• Hardware Purchase
• Micro-related Purchases 2002
• Software Purchase
• Hamilton Classrooms
• Purchase Request Form 2002 [PDF]
• Equipment Moves/Changes

Requesting Purchase of Software

1. If you have a software need but do not know of a program to meet it, or if you would like to discuss software that you are considering, send a request for assistance to DNS at micro@hawaii.edu.
2. When you have identified a software program that you need, please find out the version of the product that offers the features you want to use. This is usually the latest version of the program but not always. Check the Web page of the software manufacturer for information about program features, or contact the company by phone. Web directories, such as SwitchBoard, or hard copy directories in the Library can help you find phone numbers. Contact DNS if you need assistance.
3. Send a request to the DNS Web Help Desk
   (Sinclair use: Web Help Desk) with the information you find: product name, version number, platform (Windows or Mac), company, address, phone number, company Internet URL (if known). Include a very brief justification (your need for the program), the computer(s) on which the software is to be installed and the name of the requester. You do not need to provide an account number unless you are requesting the software on a grant. DNS will then either submit a requisition directly to the Fiscal Office or talk with the requester if additional information is needed. DNS will receive the software and install it.