Report problems related to microcomputers, microcomputer software, classroom equipment and network connections to DNS. Reports problems related to Voyager modules and WebPAC functioning to the Systems Department (firstname.lastname@example.org).
DNS receives problem reports and requests for assistance via the web help desk system. Hamilton staff Login to: Web Help Desk; Sinclair and OFF CAMPUS use: Web Help Desk. If you are unable to use the Web Help Desk system, you may send requests by email to email@example.com
DNS has an office phone number (62478) that accepts voice mail messages. In urgent situations (such as classroom microcomputer or projector problems right before a class starts; or smoking/sparking/burning equipment) or in situations where essential functions are completely halted because of microcomputer problems - please call the office.
If you experience a network connection problem the following information is needed for troubleshooting:
Please note that many network "problems" are temporary. During peak hours (M-F 11am-2pm) downloading or uploading large files may be significantly slow, esp. during the first weeks of a semester.