Desktop Network Services(DNS)

Policies and Procedures

• Micro Support Policy 1992
• Network Connection Request
• DNS Response Procedures
• Equipment Request Procedure - 1992
• Requesting Assistance
• Hardware Purchase
• Micro-related Purchases 2002
• Software Purchase
• Hamilton Classrooms
• Purchase Request Form 2002 [PDF]
• Equipment Moves/Changes

How to Request a Network Connection

Hamilton Library

1. The staff member in Hamilton Library who requires a network connection submits a DNS Web Help Desk request (Sinclair use: Web Help Desk with the following information:
2. Data jack number, if any
3. Room number where the data jack is located
4. Description and serial number of the computer or other equipment to be connected to the data jack
5. DNS prepares the appropriate UH Telecom Request and forwards it to the Library Fiscal Officer.
6. The Library Network Manager, DNS, assigns an IP address to the equipment and DNS configures the computer with the address.

Sinclair Library

1. The staff member in Sinclair Library who requires a network connection gives the Sinclair Telecom Coordinator (Edythe Kaanapu, 956-5418, edythe@hawaii.edu) the following information:
2. Data jack number, if any
3. Room number where the data jack is located
4. Description and serial number of the computer or other equipment to be connected to the data jack
5. The Coordinator completes the UH ITS Telecom Request and forwards it to the Library Fiscal Officer.
6. The Coordinator contacts DNS to request a network IP address.
7. The Library Network Manager, DNS, requests an IP address from ITS Networking, records it when received and DNS configures the computer with the address.