Desktop Network Services(DNS)

Policies and Procedures

• Micro Support Policy 1992
• Network Connection Request
• DNS Response Procedures
• Equipment Request Procedure - 1992
• Requesting Assistance
• Hardware Purchase
• Micro-related Purchases 2002
• Software Purchase
• Hamilton Classrooms
• Purchase Request Form 2002 [PDF]
• Equipment Moves/Changes

How to Request a Network Connection

Hamilton Library

1. The staff member in Hamilton Library who requires a network connection gives her/his department head the following information:

1. Data jack number, if any
2. Room number where the data jack is located
3. Description and serial number of the computer or other equipment to be connected to the data jack

1. If the department head determines that a data jack installation is required, she/he forwards the request to the head of the division for approval.
2. The division head forwards the request to the DNS Web Help Desk (Sinclair use: Web Help Desk).
3. DNS prepares the appropriate UH Telecom Request and forwards it to the Library Fiscal Officer.
4. Following data jack approval, DNS uses the serial number to verify the computer's hardware configuration, via an inventory database search, and orders the correct network card if one is needed.
5. DNS installs the card in the computer and connects the equipment to the network when the data jack is ready.
6. The Library Network Manager, DNS, assigns an IP address to the equipment and DNS configures the computer with the address.

Sinclair Library

1. The staff member in Sinclair Library who requires a network connection gives the Sinclair Telecom Coordinator (Edythe Kaanapu, 956-5418, edythe@hawaii.edu) the following information:

1. Data jack number, if any
2. Room number where the data jack is located
3. Description and serial number of the computer or other equipment to be connected to the data jack

1. If the Coordinator determines that a data jack installation is required, she completes the UH ITS Telecom Request and forwards it to the Head of the Public Services Division for approval.
2. The division head forwards the request to the DNS Web Help Desk (Sinclair use: Web Help Desk).
3. DNS completes the UH Telecom Request and forwards it to the Library Fiscal Officer.
4. Following data jack approval, DNS uses the serial number to verify the computer's hardware configuration, via an inventory database search, and orders the correct network card if one is needed.
5. DNS installs the card in the computer and notifies the Sinclair Library Coordinator that the computer is ready to be connected to the network.
6. The Coordinator contacts DNS to request a network IP address.
7. The Library Network Manager, DNS, requests an IP address from ITS Networking, records it when received and DNS configures the computer with the address.