About Us

Desktop Network Services (DNS) serves the staff of the University of Hawai'i at Manoa Library by maintaining the Library's networks, networking equipment, servers and all desktop computing systems, creating and maintaining the Library's World Wide Web home pages, digital collections and repositories.

Staff Assistance Requests

Hamilton staff Login to: DNS Web Help Desk
Sinclair and OFF CAMPUS use: Web Help Desk
Note: Voyager emergency procedures may be found in the Systems Office Help FAQ

Desktop Network Services Mission and Values Statement 2011

The mission of Desktop Network Services unit of the Library Information Technology department is to coordinate, operate, implement, maintain, plan, design, and develop information technology services, systems and solutions in support of the Library mission to support student academic success and faculty knowledge creation, research and classroom instruction. Desktop Network Services (DNS) serves the staff of the University of Hawai'i at Manoa Library by maintaining the Library's networks, networking/datacomm equipment, print and file servers and all desktop computing resources. Librarian and APT staff in DNS provide support and services, training, development and research for hardware, software, network systems. The unit coordinates digitizing support and consultation, manages the Library's e-resource proxy server, web servers, Institutional Repository systems, maintains the general library web site pages and assists departments who maintain their web pages

• We are committed to providing reliable, timely, high quality information technology (IT) solutions and services to our primary clientele in order to facilitate the vision, objectives and goals of the library
• We believe technology resources and services should enhance library operations and be as secure, cheap, fast, flexible and easy to use as practicable
• We are committed to exercising careful and prudent stewardship of available financial, staff and technology resources; acquiring and deploying the most cost effective and sustainable technology in the most efficient manner
• We value finding solutions that best fit defined needs (technology is not the answer to every problem) and utilizing solutions which take advantage of readily available technology and/or open-source/free options
• We strive to be courteous and efficient in our interaction with patrons, staff and faculty and to effectively communicate information about IT services and resources
• We value the principles of accountability, clarity, fairness, honesty, common sense and practicality
• We believe in establishing collaborative alliances with other departments that improve delivery of LIT services and making major technology initiative decisions in consultation with stakeholders wherever feasible
• We are committed to adopting best practices and standardization in order to wisely and strategically deploy resources and services
• We strive to be supportive of innovation and technological exploration within a framework of strategic prioritization and calculated risk-taking
• We are committed to thinking creatively to solve problems, communication, responsiveness and sustaining good departmental working relations
• We value teamwork that leverages the unique and diverse technical skills, knowledge and experiences of each unit member