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Hamilton and Sinclair Libraries Participate in the LibQUAL+® Survey
Spring 2010

The University of Hawai'i at Manoa is one of about 150 academic institutions around the world participating in the Spring 2010 LibQUAL+® survey of library service quality. The survey is a product of the Association of Research Libraries (ARL) in collaboration with Texas A & M University.

The survey measures library service quality across institutions. As the UH Manoa Library plans for the future, it is important to understand our users' perceptions and expectations so that we can provide the services they need. The survey is important because it will:

  • Help us better understand how UH Manoa students and faculty rate library services,
  • Allow us to compare and benchmark results with other libraries to determine best practices,
  • Help us determine where we can concentrate service improvements.


The survey will begin after Spring Recess and run through most of April 2010.

Each participating library gathers a random sample of email addresses representative of their user population and sends a message to the sample inviting recipients to complete the survey on the Web. Survey data are transmitted directly to the central LibQUAL+® server database in Texas. Reports that provide information on how users perceive the quality of their library services are generated for the individual libraries. All responses to the survey are entirely anonymous and cannot be linked to individual email addresses.

About 1,200 randomly selected UH Manoa undergraduates, 1,200 randomly selected UH Manoa graduate students, and all UH Manoa faculty will receive an email in April 2010 inviting them to participate. We sincerely hope that those invited will take the 5-15 minutes needed to complete the survey. Your feedback is VERY important to us.

The LibQUAL+® survey has been endorsed by the Associated Students of the University of Hawaii (ASUH) and the UH Manoa Graduate Student Organization (GSO):

"As President of the Associated Students of the University of Hawaii I highly encourage students to participate in this survey. This is a wonderful opportunity for students to help improve library services to meet the needs of students. Express your ideas, concerns, and let your suggestions be heard!" -- Mark K. Ing, President, ASUH
"As GSO president, I am encouraging all Graduate Students selected for this survey to respond in full. Your participation will greatly assist our libraries in understanding what services and resources are important to students, how we use libraries, and what needs improvement. The UH Manoa libraries provide valuable services and resources to our academic community, so please let your voice be heard!" -- Jeffrey Rich, President, GSO

For more information, visit Frequently Asked Questions about the LibQUAL+® Survey.

If you have questions or comments about the University of Hawaii's participation in the LibQUAL+® survey, you may send them to libqual@hawaii.edu - libqual at hawaii dot edu.

You can also visit the LibQUAL+® homepage at http://www.libqual.org.

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