University of Hawaii at Manoa Library

LibQual+ 2003

How Do We Measure Up?

Your participation in this very important survey will help the Hamilton and Sinclair libraries develop a better understanding of what our users think about library services. The University of Hawai'i at Manoa Libraries are part of the 316 academic institutions participating in a service quality assessment project sponsored by the Association of Research Libraries (ARL). LibQUAL+ is a research and development pilot project undertaken by ARL in collaboration with Texas A&M University. The project is defining and measuring library service quality across institutions and creating useful quality-assessment tools for libraries. As we plan for the future, it is important that we understand our users' perceptions and expectations so that we can provide the services you need. The survey is important because it will:

How is LibQUAL+ conducted?

LibQUAL+ is a web-based survey. Survey data is transmitted directly to the LIBQUAL+ server residing at Texas A & M, where data is analyzed for the gaps between users' perceived, desired, and minimum levels of service quality. Reports are then sent back to the participating organizations. In 2003 over 300 institutions are participating in LIBQUAL+.

What will I need to know before I begin the survey?

Participants will need to select a discipline category in the Demographic section of the survey. Please consult the disciplines used at the University of Hawai'i and their counterparts on the LibQUAL+ survey found at the Survey Subject Discipline page before you begin the actual sruvey.

Will I be able to see the results of the survey?

Results from the survey will be posted on this Website.

How can I find out more information about LibQUAL+?

For more information, visit FAQ About LibQUAL+. You can also visit the LibQUAL+(TM) homepage at or e-mail the organization at

If you have questions or comments about the Univeristy of Hawaii's participation in the LibQUAL+ project, you may send them to

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